Lead AdminAdvantage client services in a hybrid Toronto role, applying Group Benefits expertise and strategic oversight to complex delivery. Guide teams through implementations, enrolments, and ongoing service.

As Manager, AdminAdvantage Client Services, you will lead Client and Account Specialists in a client-focused setting. You will oversee complex implementations, re-enrolments, service delivery, and portfolio health. The role requires leadership, Microsoft Office 365 proficiency, and deep understanding of Group Advantages, including plan design, enrolment processes, and system capabilities.

Key Responsibilities:

Lead, coach, and develop Client and Account Specialists

Oversee end-to-end client implementations and ongoing service delivery

Manage workforce planning and resource allocation across portfolios





Act as senior escalation point for high-risk client issues

Drive cross-functional resolution and preventative solutions

Requirements:

Post-secondary education or equivalent experience

Extensive leadership experience in complex, high-volume environments

Deep Group Benefits knowledge, including plan design

Understanding of enrolment processes and system capabilities

Proficiency with Microsoft Office 365 tools

Bring client service leadership, Group Benefits expertise, and operational discipline to AdminAdvantage delivery at Manulife.

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📌 Responsable Client Service Manager H/F (Toronto)
🏢 Société Financière Manuvie
📍 Toronto