Support university users through hardware troubleshooting and software deployment as a Senior IT Support Technician at Roger Guindon Hall. This employee position provides technical service within Deskside Support. Working in IT Service Management, you will advise end users and resolve issues involving infrastructure, hardware, software, peripherals, and other equipment. The position requires networking knowledge, operating system experience, and customer service skills. You will also support installations, upgrades, and connectivity.

Key Responsibilities:

Troubleshoot and repair hardware, software, infrastructure, and peripherals

Support mobile devices, audiovisual, scientific, and distance education equipment

Monitor hardware, software, and peripherals for consistent service





Install and configure computers, networks, and network adaptors

Install, test, upgrade, and deploy client software

Requirements:

Related college diploma or equivalent education and experience

Three years of technical support experience

Knowledge of networking protocols and connectivity troubleshooting

Operating systems experience supporting large user groups

Spoken and written French and English bilingualism

Apply senior technical support expertise, diagnostic skills, and software deployment experience within the University of Ottawa’s IT workplace.

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📌 Senior IT Deskside Support Technician (Ottawa)
🏢 University of Ottawa
📍 Ottawa