At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin.Schedule : OvernightThe Impact You’ll Make:Our Quality Keepers know that the countless small details end up making a big impression on our customers. It is their organization, attention to detail and overall care for their work that reinforces our position as the world’s leading hospitality company. The Overnight Service Express Agent is responsible to assist guest with check-ins and check-outs, to answer the telephones, respond to guest inquiries, provide In Room Dining options, and take In Room Dining orders.The Wellness you Deserve:We’ll support you in and out of the workplace by offering:Team-spirited coworkers & encouraging managementLearning and development opportunitiesReward and Recognition ProgramsStaff Accommodation (based on availability)Enjoy Discounted Hotel stays with Marriott ‘Explore’ ProgramComplimentary Staff MealSummer & Winter Wellness package up to $2000/yrWhat we are looking for:A warm,



people-oriented demeanorA team-first attitudeInspired to help and interact with othersPosition Requirements:Provide prompt and efficient check in and out while adhering to Westin standardsUpsell rooms and suggest the use of outlets on the propertySolicit qualified new members for the Marriott Bonvoy preferred guest programProvide various concierge services when concierge is unavailableExplain services and packages available within the hotelFollow basic accounting principles: collect, post, verify and be able to explain all charges on a guest’s room accountProcess express check outs and delayed chargesControl security measures by observing and reporting any unusual activities and potential problemsConduct business center activities such as photocopying, faxing, printing and occasional admin dutiesHandle all telephone calls while maintaining Westin’s operating proceduresUtilize knowledge of other departments to transfer calls efficiently and effectively to increase sales and customer satisfactionTroubleshoot deficiencies and assign maintenance tasks as neededAssign guest request to appropriate associate/departmentMaintain knowledge of In Room Dining menu and procedure and adhere to these proceduresBalance personal audit at the end of each shiftFollow basic accounting principles including all credit proceduresUse Microsoft Office, Galaxy and LightspeedComply with WRS’s Occupational Health and Safety Program and the Regulations of WorkSafeBCReport any unsafe conditions,



practices or injuries to their supervisor as soon as possibleSet a good safety exampleYou may be required to stand for an 8 hour shiftOccasional physical labour will be required to carry boxes of paper and other stockRequires manual dexterity to use and operate all necessary equipmentAll other duties as assignedAbility to provide a satisfactory criminal record checkSkills & Experience:Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with othersMust be able to build and maintain credibility and relationships with customers (internal and external)Ability to access, input, analyze and retrieve information from computersDetailed knowledge of Whistler area and available servicesMinimum of two years' experience in a customer service environmentPrevious experience in a similar role in a similar size/type of propertyHealth & Safety:Health & Safety is at our core!Safety orientations to ensure you feel protected at workProud to be COR certified – an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards.Monthly safety committee meetingsOur highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws#J-18808-Ljbffr

📌 Copy Of Front Desk Agent - $26.5 - $35.3 An Hour (Winnipeg)
🏢 Bridgemans Crew Management
📍 Winnipeg