Job DescriptionThe Senior ITAM Governance Analyst will support the continued maturity of the IT Asset Management (ITAM) program through governance, controls, asset lifecycle management, and Service Now ITAM initiatives. This role combines ITAM governance expertise with business systems analysis responsibilities, including requirements gathering, process improvement, stakeholder engagement, and control documentation.Key ResponsibilitiesSupport ITAM governance frameworks, policies, standards, and controls Gather and document business requirements, process maps, and functional requirements Analyze and improve Hardware Asset Management (HAM) and Software Asset Management (SAM) processes Support asset lifecycle governance, including acquisition, deployment, maintenance, and retirement Monitor End-of-Life (EOL) and End-of-Support (EOS) risks and remediation activities Support IT general controls, compliance initiatives, and audit requirements Partner with technology, risk, audit, and business stakeholders to identify gaps and drive process improvements Support Service Now ITAM initiatives, including HAM, SAM, and CMDBDevelop reporting, dashboards, and executive-level presentationsSkills and Requirements5+ years of experience as a Business Systems Analyst, Business Analyst, or ITAM Analyst Robust experience with IT Asset Management (ITAM)Experience with Hardware Asset Management (HAM)



and/or Software Asset Management (SAM)Experience gathering business requirements and documenting processes Knowledge of IT governance, risk management, compliance, and IT general controls Strong understanding of asset lifecycle management Experience with Service Now ITAM, HAM, SAM, and/or CMDBStrong analytical, problem-solving, and stakeholder management skills Advanced Excel and reporting experience Excellent written and verbal communication skills Experience within financial services or other regulated environments Experience supporting ITAM maturity or transformation initiatives Exposure to EOL/EOS governance ITIL and/or IAITAM certification Experience supporting audits and regulatory reviewsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to #J-18808-Ljbffr

📌 Itam Governance Analyst (Toronto)
🏢 Insight Global
📍 Toronto