Operate Citi’s data and reporting platforms with SQL, Grafana, and ITRS Geneos across a hybrid, 24×6 global support model. Protect reliable client-facing services.This senior operational role sits within Citi’s Securities Services DCP Production Support team. You will monitor data platforms, investigate quality issues, coordinate regional handovers, and support institutional-investor services. The position offers involvement in cloud data lake adoption, platform migration, and consolidation of multi-business-line data services.Key Responsibilities: Perform start-of-day checks and continuous platform monitoringMaintain SLA adherence through structured regional handoversInvestigate data and application incidents using Service NowImprove dashboards, observability,



and monitoring initiativesServe as platform SME and coach junior analystsRequirements: Five-plus years supporting data pipelines, reporting, or financial applicationsHands-on ITRS Geneos dashboard configuration and alert managementSQL skills for relational and cloud database investigationsGlobal follow-the-sun support and cross-regional coordination experienceBachelor’s degree or equivalent qualified experienceUse data operations, monitoring, SQL, and stakeholder communication skills to support Citi’s globally distributed client platforms.#J-18808-Ljbffr

📌 Data Platform Operations Analyst (Mississauga)
🏢 Citi
📍 Mississauga