Support Canadian entrepreneurs remotely with bilingual advice on human resources, taxation, financing, and regulations through CFIB’s Business Resources Contact Centre.

As a Bilingual Small Business Support Representative, you will help business owners access sound advice, programs, resources, and practical tools. Reporting to the Manager, Business Resources Contact Centre, you will address operational questions while collaborating with colleagues across CFIB. Your work will cover human resources issues, legislation, government interactions, and SME resources. The position requires English and French communication, customer service judgment, and accurate problem-solving.

Key Responsibilities:

• Respond to Canadian business owners’ operational inquiries
• Research legislation affecting small and medium-sized enterprises
• Explain programs, resources,
  
  
  
  and tools available to businesses
• Interact with government agencies on behalf of SMEs
• Collaborate on webinars, recordings, and community tools

Requirements:

• Exceptional written and verbal English and French
• Solid human resources issues and legislation understanding
• Proven customer service, writing, and multitasking skills
• One to two years of relevant work experience
• Relevant professional, college, or university credential

Apply your bilingual communication, legislation knowledge, and customer service skills while supporting Canadian small businesses through CFIB.