Lead electric vehicle support in Ottawa through high-voltage diagnostics and field operations. Work from one home base with occasional site and supplier visits. This permanent, full time Customer Support Manager oversees technicians supporting heavy-duty vehicle platforms. The position combines electric propulsion expertise, warranty-cost control, and customer facility engagement. You will connect client leadership, garage operations, and internal engineering teams. Key Responsibilities: Oversee technicians performing diagnostics, parts procurement,



and heavy-duty vehicle repairs Lead Market Quality Report processes and reduce repeat failure trends Conduct root-cause analysis and develop action-oriented countermeasures Manage fleet-wide service campaigns and complex warranty support Resolve technical issues onsite with mechanics and client leadership Requirements: Five to ten years commercial vehicle technical experience High-voltage, electric propulsion, and drivetrain expertise CAN bus, J1939, and diagnostic software proficiency Engineering degree or equivalent technical training and experience Fluent written and spoken English; French bilingualism an asset Apply electric propulsion, field service, and customer relationship expertise supporting commercial transit vehicles in Ottawa. #J-18808-Ljbffr

📌 Electric Vehicle Customer Support Manager (Ottawa)
🏢 randstad canada
📍 Ottawa