Technical troubleshooting specialists can support MSP Corp clients in a hybrid or remote Senior Support Specialist position. Resolve complex issues across systems, networks, and devices.

This senior position delivers expert assistance for routine and complex technical inquiries. You will coordinate service delivery, direct client requests, validate fixes, and support customer satisfaction through effective resolution. The work includes workstation hardware, software, peripherals, network equipment, security solutions, and limited server and identity management troubleshooting.

Key Responsibilities:

- Resolve routine and complex technical support issues
- Install, configure, maintain, and troubleshoot workstation technology
- Troubleshoot networks, security solutions, and hardware equipment




- Validate customer-reported fixes against service level agreements
- Coordinate onsite service delivery and support specialists

Requirements:

- College diploma or university degree in an IT-related field
- Strong Windows, networking, and server platform knowledge
- Hands-on hardware troubleshooting experience
- Microsoft, VMWare, or CompTIA certifications considered an asset
- Robust communication, analytical, and problem-solving abilities

Apply technical troubleshooting, network knowledge, and customer service skills while supporting MSP Corp clients and service delivery teams.

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📌 Senior Technical Support Specialist (Kingston)
🏢 MSP
📍 Kingston