Use fluent French and English to guide disability claim intake for Canada Life’s Winnipeg head office. The hybrid schedule includes two required office days weekly.

As an Intake Coordinator, you will support plan members and sponsors at the beginning of disability claims. You will clarify missing information, explain processes, assess admissibility and eligibility, and establish claims accurately. The position suits someone with customer service experience, medical terminology knowledge,



and careful organizational habits.

Key Responsibilities:

• Promptly request missing or unclear information from clients
• Explain required information and help complete claim forms
• Keep members and sponsors informed about outstanding information
• Confirm coverage eligibility using documents and contract provisions
• Organize work around service standards and changing claim volumes

Requirements:

• Fluent written and spoken French and English
• Minimum one year of customer service experience
• Ability to interpret basic contract language
• Basic familiarity with medical terminology
• Robust data entry and Microsoft Office proficiency

Bring bilingual client service, eligibility assessment, and organization to Canada Life’s disability claims intake team in Winnipeg.