About UsExchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US.If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us.Our work environment is agile, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together.Job OverviewReporting to the NOC Manager, The Tier 1 NOC Analyst serves as the first point of contact for monitoring, incident response, and operational support within the Network Operations Centre. This role is responsible for proactively monitoring customer environments, responding to alerts, performing initial troubleshooting, and escalating complex issues to senior technical teams when required.The successful candidate will help ensure the availability, performance, and reliability of customer infrastructure while delivering exceptional service and maintaining accurate documentation. Responsibilities align with NOC functions such as monitoring customer environments, alert management, incident response, customer onboarding support, network documentation, and coordination with technical teams.Key ResponsibilitiesMonitoring and Alert ManagementMonitor customer networks, servers, cloud services, security devices, and applications.Respond to system-generated alerts from monitoring platforms.Investigate and validate alerts to determine business impact.Identify potential issues before they become service-affecting incidents.Escalate unresolved or critical issues according to established procedures.Incident ResponseRespond to infrastructure outages, performance degradations, and service disruptions.Perform initial troubleshooting and diagnostics.Create,



update, and manage incident tickets.Document troubleshooting activities and resolution steps.Coordinate with internal technical teams to restore services.Network OperationsMonitor WAN, LAN, wireless, VPN, and internet connectivity services.Verify operational status of routers, switches, firewalls, and wireless controllers.Support routine maintenance windows and change activities.Assist with network device onboarding and monitoring configuration.Customer SupportCommunicate with customers regarding incidents and service interruptions.Provide timely updates on ticket status and resolution progress.Maintain a professional and customer-focused approach in all interactions.Support customer onboarding activities and operational readiness tasks.DocumentationMaintain accurate incident records and operational notes.Update network documentation, asset information, and topology diagrams.Create and maintain knowledge base articles and standard operating procedures.Ensure all work performed is properly documented within ticketing systems.Continuous ImprovementIdentify recurring issues and recommend improvements.Assist with monitoring platform optimization.Participate in team training and knowledge-sharing initiatives.Support operational reporting and service improvement programs.Additional responsibilities as assigned.QualificationsEDUCATION & EXPERIENCEDiploma or Certificate in Information Technology, Computer Systems Technology, Network Administration, or a related discipline.1-2 years of experience in IT support, MSP,



Network Administration or NOC environments.Experience with LogicMonitorPROFESSIONAL CERTIFICATIONS (CONSIDERED AN ASSET)CompTIA Network+Cisco CCNAPalo Alto PCSNAFortiNet NSEKnowledge, Skills & AbilitiesBasic understanding of:TCP/IP networkingRouting and switching fundamentalsDNS and DHCPVPN technologiesMicrosoft Windows operating systemsMicrosoft 365Firewalls and network security conceptsCloud technologies such as Microsoft AzureIT service management processesCore CompetenciesStrong troubleshooting and analytical skillsExcellent customer service skillsEffective verbal and written communicationAbility to follow documented proceduresStrong attention to detailAbility to prioritize and manage multiple tasksTeam-oriented mindsetWillingness to learn and develop technical skillsWORKING CONDITIONSMust be able to obtain and maintain a clear criminal record checkPhysically able to perform all listed job dutiesWork performed primarily in an office environmentManual dexterity required to use desktop computer and telephoneOn Call/Shiftwork as required to provide after-hour client supportParticipation in a 24x7 shift rotation.Evening, weekend, and holiday coverage may be required.What We OfferCompetitive salary and benefits packageRegistered Retirement Savings Plan with Company MatchingEmployee Share Purchase PlanOnsite GymSubsidized Phone PlanOpportunities for professional development and career growthCollaborative and innovative work environmentPlease note, Exchange Technology Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to [email protected] if you have any questions.Exchange Technology Services uses Artificial Intelligence (AI) to generate candidate summaries based on information provided in the candidate's application and resume. These summaries are intended to support, but not replace, human review during the recruitment process. We do not use AI to make any final hiring or interview decisions.#J-18808-Ljbffr

📌 Noc Analyst - $70,000 - $150,000 A Year (Winnipeg)
🏢 BMO Financial Group
📍 Winnipeg