Deliver welcoming hotel service with Hotel Equities as a Guest Relations Front Office Agent handling requests, reservations, and service recovery.

This Guest Services Representative position supports guests from arrival through departure while maintaining smooth daily operations. Responsibilities include processing payments, recording information, answering questions, and addressing routine concerns. The role also requires clear communication with multiple hotel departments.

Key Responsibilities:

- Assist guests with requests, information, and reservations
- Complete accurate arrivals, departures, and payment processing
- Respond promptly to guest questions and concerns
- Promote hotel services and available amenities
- Communicate effectively during departmental handoffs

Requirements:

- Warm, welcoming approach to helping guests
- Skilled, reliable, service-first mindset
- Calm problem-solving across multiple priorities
- Ability to remain composed during guest concerns
- Computer, phone, tablet, and office equipment use

Support Hotel Equities guests through attentive front office service, accurate transactions, and dependable hotel communication.

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📌 Hotel Guest Relations Front Office Agent (Woodstock)
🏢 Hotel Equities
📍 Woodstock