Customer service case management and client communication define this Edmonton head office opportunity for a detail-oriented representative. Design projects provide the industry context.

This Customer Service Representative manages cases from initial review through resolution. The work involves communicating with clients, vendors, sales representatives, and customers while maintaining satisfaction and mitigating company losses. Robust documentation, organization, and problem-solving support successful submissions and practical solutions.

Key Responsibilities:

- Review and document new cases by phone and email
- Communicate next steps while managing client expectations
- Collect photos, receipts, and correspondence for submissions
- Follow up with stakeholders and maintain case records




- Coordinate solutions and Return Authorizations accurately

Requirements:

- Excellent verbal and written communication skills
- Highly organized, detail-oriented, and effective time management
- Meticulous documentation and process implementation abilities
- Problem-solving aptitude for determining customer solutions
- Ability to assess complex data independently and collaboratively

Apply your communication, case management, documentation, and problem-solving strengths to customer service work at Edmonton headquarters.

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📌 Customer Service Case Representative (Edmonton)
🏢 LightFormShop
📍 Edmonton