Manage veterinary hospital services in Guelph, supporting patient care, client experience, and staffing across the Ontario Veterinary College Health Sciences Centre.The Manager, Patient Care and Service Delivery reports to the Senior Manager, Hospital Operations. This position supervises Registered Veterinary Technicians, Hospital Assistants, Sterile Processing Department Technicians, and Animal Care Attendants. The primary managerial focus is anticipated within the Large Animal Hospital, with operational support for Pharmacy, Client Services, and Medical Records.Key Responsibilities:



Supervise patient care and client service teamsSet performance standards and facilitate individualized performance managementAlign schedules with service volumes and workload fluctuationsEnsure staff cross-training supports adequate service coverageImprove client service, patient care, and teaching experiencesRequirements: Veterinary technician, healthcare administration, or related educationSix years of progressive supervisory experience preferredExperience in veterinary or complex healthcare servicesStrong communication, problem-solving, and recommendation skillsKnowledge of Excel, Word, and OutlookSupport Large Animal Hospital operations through veterinary supervision, scheduling, cross-training, and client-focused service delivery leadership.#J-18808-Ljbffr

📌 Veterinary Hospital Services Manager (Courtice)
🏢 University of Guelph
📍 Courtice