- Work Term: Permanent
- Work Language: Bilingual
- Hours: 28 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
- or equivalent experience

Tasks

- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Explain procedures, risks and benefits to clients
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support

Computer and technology knowledge

- MS Excel
- MS Word

Type of experience

- Call centre

Security and safety





- Basic security clearance
- Driver's validity licence check

Transportation/travel information

- Valid driver's licence

Work conditions and physical capabilities

- Attention to detail
- Rapid-paced environment
- Work under pressure
- Repetitive tasks

Personal suitability

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Initiative
- Judgement
- Ability to multitask
- Quick learner

Screening questions

- Do you have experience working in this field?
- Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options

- Evening

Employment terms options

- Shift
- Morning
- Day

Financial benefits

- Bonus

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📌 Customer service representative - call centre (Fredericton)
🏢 E.T. Mechanical
📍 Fredericton