ABOUT SERVICEXCELServiceXCEL is Vancouver Island's quality-first HVAC and plumbing contractor, serving the corridor from Duncan to Comox, but we are still growing! We specialize in residential heating, cooling, and comfort - furnaces, fireplaces, heat pumps, water heating, and more - built on technical excellence, customer care, and our core values.We're a close-knit team that takes pride in our work and our community. We invest in our people, hold each other to a high standard, and want everyone here to grow. THE OPPORTUNITY We're looking for a Gas Service Technician with a valid BC Class B or Class A Gas Fitter certificate and hands-on HVAC or plumbing experience, who is as good with people as they are with equipment. HVAC and Plumbing experience isn't required, but will be considered an asset to the position.This is primarily a service and maintenance role. You'll diagnose, service, and repair residential gas-fired equipment, including furnaces, gas fireplaces, tankless and traditional gas water heaters, gas components of dual-fuel systems, and various other equipment.Applicants may come from an HVAC or plumbing background. Strong gas-equipment troubleshooting and service skills are essential. Additional HVAC or plumbing work will be assigned according to your experience and qualifications, and you may occasionally support our installation team.We follow the Nexstar service system and provide the tools, training, and resources to help you succeed: present customers with clear options, do the job right the first time,



and build trust that turns first calls into long-term relationships.Our customers expect a consistent experience from ServiceXCEL. We follow a defined process on every call so homeowners receive the same qualified, positive visit regardless of which technician arrives. WHAT YOU'LL OWN This role carries six core accountabilities: Service System Execution Follow our service process consistently on every call, from arrival through follow-up. Options & SalesPresent clear options using flat-rate pricing, educate homeowners, and identify opportunities for service agreements and technician-generated leads. Customer Experience & BrandDeliver red-carpet service, build trust, and earn positive reviews and repeat business. Diagnose gas-equipment issues accurately and complete related HVAC or plumbing work within your qualifications. Deliver reliable repairs and minimize callbacks. Own your assigned measurables, including average sale, first-call close rate, and callback rate, and work consistently toward your targets. Maintain your truck stock, tools, and vehicle to company standards so you're ready for every call. WHAT YOU'LL DO: Technical Diagnosis & Quality Performance Measurables Truck & Equipment Readiness Diagnose, service, and repair residential gas-fired equipment, including furnaces, fireplaces, and tankless and traditional gas water heaters. Perform seasonal maintenance and safety inspections to a high, documented standard. Complete related HVAC or plumbing service work according to your experience and qualifications. Present customers with clear, honest options and explain your recommendations in plain language. Document every job in ServiceTitan, including photos, notes, materials, and

📌 Gas Service Technician - Hvac Or Plumbing Experience An Asset Valid Gas B Ticket Required (Coombe)
🏢 Confidential
📍 Coombe