Support Audience Services at Banff Centre by welcoming patrons, answering questions, and scanning tickets during scheduled events. Work casually on call in the Bow Valley, with many Thursday through Saturday evening shifts.

The Audience Services Event Usher helps deliver audience experiences across performances, public events, and conferences. This position requires customer service expertise, creative problem-solving, and knowledge of venue emergency procedures. You will provide information about Banff Centre, assist with access needs, and respond courteously to concerns.

Key Responsibilities:

- Engage patrons before performances, events, and conferences
- Answer inquiries about venues, services, and upcoming programs
- Manage latecomers and control venue access




- Assist during evacuations and medical emergencies
- Provide scheduling confirmations and availability responses

Requirements:

- Passion for multiple arts disciplines
- Effective, creative problem-solving and complaint handling skills
- Flexibility for changing event schedules and assignments
- Understanding of Banff Centre departments and services
- Legal eligibility to work in Canada

Use audience service, problem-solving, and event communication skills while supporting welcoming performances at Banff Centre.

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📌 Audience Services Event Usher (Banff)
🏢 Banff Centre for Arts and Creativity
📍 Banff