Shape exceptional client experiences at CIBC by leading journey design, campaign capabilities, and teams in a hybrid Toronto work arrangement.This Chapter Lead serves Savings, Investments & Advice as a people leader and functional expert. You will strengthen end-to-end journey practices across every client touchpoint. You will collaborate across products, channels, squads, and partner teams to reduce friction and improve outcomes.Key Responsibilities: Champion a client-first mindset across investment and advice journeysUnderstand client needs across every journey touchpointRemove friction and deliver measurable experience improvementsManage performance, coaching, and on-the-job team developmentRepresent the Chapter in forums and decision-making bodiesRequirements: Demonstrated experience with end-to-end client experience managementLeadership experience developing specialists and building trustAbility to navigate ambiguity and apply sound judgementGoal-oriented ownership with consistent follow-throughAbility to assess and mitigate organizational risksUse journey design, client insight, team development, and change delivery skills to advance meaningful CIBC client outcomes.#J-18808-Ljbffr

📌 Client Experience Journey Design Lead (Toronto)
🏢 CIBC
📍 Toronto