Elevate your engineering career at Sentry as a Senior Support Engineer, becoming a prominent figure in redefining technical support. Engage with top developers while enhancing automated resolutions and collaboration.This role at Sentry focuses on leveraging technical expertise to assist elite developers and tackle complex architectural challenges. Your deep understanding of coding and systems will direct your efforts in solving high-stakes issues and implementing advanced debugging strategies.



You'll foster engineering feedback loops to bridge communication between developers and product teams while enhancing Sentry’s support ecosystem.Key Responsibilities:Conduct deep-dive debugging for complex issuesProvide strategic consulting to enterprise customersTroubleshoot Sentry’s SDK in custom frameworksEngineer deterministic support paths for agentsBuild knowledge systems for consistent issue resolutionRequirements:5–8+ years in support engineering or software developmentProficiency in Python, JavaScript, or JavaExperience with distributed systems and microservicesFamiliarity with AI orchestration and automationStrong communication skills for complex conceptsShape the future of technical support at Sentry with your expertise in code, systems, and AI.#J-18808-Ljbffr

📌 Ai Support Engineer - Toronto New
🏢 OpenAI
📍 Toronto