Support DUCA employees with Windows troubleshooting and helpdesk service from the Corporate Office, using remote tools, phone, and ticketing systems.

As a Technical Support Analyst, you will resolve hardware and software issues for internal clients. The position requires Windows support, clear communication, detailed troubleshooting, and customer-service focus. You will manage requests through DUCA’s Help Desk system while following corporate IT standards.

Key Responsibilities:

- Provide desktop support for internal DUCA clients
- Record, triage, escalate, and update IT requests
- Troubleshoot tickets efficiently and professionally
- Deliver remote support using remote control tools
- Track priorities and update end users regularly

Requirements:

- Post-secondary education in a related technical field
- Three or more years of technical support experience
- Windows 10 and Windows Server experience
- Help Desk software and desktop imaging experience
- Active Directory, Azure AD, Endpoint, and Microsoft 365 knowledge

Bring Windows support, analytical troubleshooting, and service-focused communication to DUCA’s internal technology setting.

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📌 Technical Support Analyst Windows (Toronto)
🏢 Axiom Technologies
📍 Toronto