Lead global IT service delivery through project governance, Service Now expertise, and business analysis from Redpath’s Vaughan or North Bay office.The Manager, Global Business Systems, Service Delivery leads Global IT PMO Project Leads and Business Analysts. This manager ensures projects arrive on time, within budget, and with high quality. Responsibilities include incident management, customer support, ticket prioritization, reporting, and continuous improvement. The role also strengthens SLA performance and embeds governance across daily BA support services.Key Responsibilities: Direct Global IT PMO Project Leads and Business AnalystsManage project governance, methodologies, milestones, and deliverablesOversee incident management, service delivery,



and customer supportCompile reports on portfolio financials and project performanceImprove SLA performance and ticket closure efficiencyRequirements: Seven-plus years supporting global software system implementationsUniversity degree, college diploma, or equivalent practical experienceBusiness Analysis and Project Management Fundamentals trainingIn-depth working knowledge of Service NowFluent English and solid communication skillsApply global service delivery leadership, Service Now knowledge, and analytical problem-solving across Redpath’s IT portfolio and support services.#J-18808-Ljbffr

📌 Global It Service Delivery Manager (Vaughan)
🏢 Redpath Mining
📍 Vaughan