Coordinate specialized transit eligibility and appeals for the Region of Waterloo, combining customer service, research, and accessible communication. This full time role follows a weekday schedule.

As an Eligibility and Training Specialist, you process specialized transit, Commuter Bus, and Support Person applications against established criteria. You coordinate appeal meetings, prepare panel information, and explain decisions to customers. The role also delivers orientation for customers with cognitive or other disabilities, develops operator sensitivity training, and supports transit operations. You will maintain databases, spreadsheets, training resources, and program statistics. Candidates need a related two-year diploma or degree and three years of experience working with individuals with disabilities. Communication, human relations, presentation, time management, and organizational abilities are central to the work. Computer experience includes Microsoft Office, customer information databases,



and electronic document management systems.

Key Responsibilities:

- Process specialized transit and related service applications
- Determine eligibility and identify needs for professional assessment
- Schedule appeal meetings and prepare panel information
- Correspond with customers about appeal decisions
- Maintain program databases, statistics, and contact lists

Requirements:

- Related two-year diploma or degree
- Three years working with individuals with disabilities
- Strong communication, presentation, and human relations skills
- Research, time management, and organizational abilities
- Ability to travel within and outside Waterloo Region

Bring eligibility processing, appeals coordination, and disability-focused communication to the Region of Waterloo’s transit services.

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📌 Specialized Transit Eligibility Coordinator (Kitchener)
🏢 Region of Waterloo
📍 Kitchener