Lead significant changes in Business Banking with BMO's Director role. Drive digital client experiences and service enhancements while working in a hybrid model.As the Director of Business Transformation, you will guide the Business Banking Self-Serve Onboarding & Servicing Journey, collaborating closely with Digital and Technology teams. Your focus will be on streamlining processes to elevate client experience and achieve digital adoption goals.



This role requires proven leadership in operational excellence and a deep understanding of digital journey optimization.Key Responsibilities:Lead development of the journey roadmap for Business BankingEnhance digital onboarding and self-service adoption metricsDrive cross-functional alignment to ensure effective process designTrack journey performance metrics and recommend improvementsCoach and develop high-performing teams focused on strategyRequirements:9+ years in business transformation, digital enablementStrong leadership in collaborative business-product environmentsExpertise in digital client experiences and process simplificationProven track record in data-driven decision-makingAbility to thrive in ambiguity and lead complex initiativesTransform BMO’s client interactions through insightful leadership and creative process enhancements in this strategic role.#J-18808-Ljbffr

📌 Director Of Business Transformation At Bmo (Toronto)
🏢 BMO
📍 Toronto