Customer service supervision defines this Front Store Supervisor role at Shoppers Drug Mart, covering cash, cashiers, merchandising, and customer inquiries. Work in a locally owned store within a national brand.

You will manage customer service functions while supporting cashier and merchandising staff. The position includes training, ongoing guidance, loss prevention, cash office inventory, and cashier tracking. You will also maintain store presentation, resolve customer issues, and support health and safety requirements.

Key Responsibilities:

- Manage cash, cashier, and merchandising customer service functions
- Train cashiers and merchandisers in their job functions
- Provide ongoing guidance and instruction to staff
- Resolve refunds, exchanges,



and other customer issues
- Maintain clean, organized shelves and store image

Requirements:

- Planning, judgment, and decision-making abilities
- Independent thinking when organizing the store
- Problem-solving skills supporting customer satisfaction
- Computer literacy and organized work habits
- Productive time management and product knowledge

Apply customer service leadership, cash supervision, merchandising, and problem-solving skills as a Front Store Supervisor.

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📌 Front Store Customer Service Supervisor (North Vancouver)
🏢 Shoppers Drug Mart
📍 North Vancouver