French and English expertise powers customer success for Signature Success Plan customers using Salesforce Sales Cloud and Service Cloud. This office-versatile role requires three in-office days weekly.As an Individual Contributor, the Customer Success Manager serves as a trusted advisor and single customer accountability point. You will align technical concerns, business priorities, platform adoption, and customer value. The work supports financial services organizations pursuing digital transformation, regulatory compliance, and improved outcomes through Salesforce.Key Responsibilities:
Coordinate Signature deliverables throughout the customer lifecycleAlign business value and technical goals with customer prioritiesConduct enablement sessions for opportunity and case managementDrive Sales Cloud and Service Cloud feature adoptionMonitor usage, risks, incidents, and platform performanceRequirements: Fluency in French and EnglishThree plus years of relevant industry experience preferredThree to four years supporting Sales and Service Cloud customersStrong consulting, communication, and C-level influence skillsWorking knowledge of core Sales and Service Cloud featuresApply bilingual consulting expertise, Salesforce knowledge, and customer accountability to strengthen adoption, value, and renewal outcomes.#J-18808-Ljbffr