Lead customer experience and team performance as a Branch Manager with TD Canada Trust in Montréal, Quebec, within Personal and Commercial Banking.This Branch Manager leads a medium-sized team while supporting advice on banking solutions, customer relationships, and business results. The role combines mentorship, operational excellence, compliance oversight, scheduling, community participation, and collaboration with Wealth and Business Banking partners.Key Responsibilities:
Mentor employees on advice-giving strategies and One TD solutionsUnderstand financial needs and provide appropriate customer solutionsResolve escalated customer issues and reported branch mattersOversee complex administrative and compliance-related branch dutiesDevelop business strategies and communicate results within budgetRequirements: Undergraduate degree or over five years of relevant experienceCompletion of BCO and IFIC or CSC CourseAdvanced investing and credit processes, policies, programs, and systems knowledgeProficiency with MS Office and internet applicationsStrong communication, judgment, negotiation, and problem-solving skillsBring branch leadership, financial expertise, and customer-focused decision-making to TD Canada Trust in Montréal.#J-18808-Ljbffr