Lead front desk operations at Element by Westin Calgary Downtown using guest service, shift leadership, and hotel systems expertise. This hands-on position supports daily service.

The Front Desk Supervisor leads Front Desk Associates in a full-service hotel workplace. Responsibilities include guest check-in, reservations, room coordination, cash reconciliation, and operational reporting. The supervisor also coaches associates, maintains brand standards, and leads shifts when management is absent.

Key Responsibilities:
Supervise Front Desk Associates during daily hotel operations
Lead shifts when a manager is absent
Process check-ins, check-outs, reservations, and guest requests
Reconcile cash logs, transactions, and Night Audit reports
Coach associates and support training on hotel procedures

Requirements:
Previous leadership or senior Front Desk experience
Experience in a full-service hotel
Proficiency with property management systems
Opera experience considered an asset
Availability for wide-ranging shifts, weekends, and holidays

Bring hospitality leadership, operational accuracy, and coaching skills to the Front Desk Supervisor team at Element by Westin Calgary Downtown.

📌 Front Desk Supervisor Hotel Operations Calgary
🏢 Concord Hospitality Enterprises
📍 Calgary