Job Description

The Senior Associate Director is a leader who is responsible for the performance and management of an operations team and client relationships. This person manages and supports day to day operations to ensure service level agreements are met and quality is maintained. As a manager of people, this person has to be an effective leader and team builder to help foster healthy culture and staff development.

This role requires extensive technical knowledge of loan operations, documentation, and accounting. This person is the last line of review for sensitive deliverables and is often a source of knowledge and escalation point for internal matters. Possessing extensive technical ability and outstanding attention to detail imperative to supporting the team while ensuring quality.

The Senior Associate Director is a well-rounded skilled with strong commercial acumen and communication skills. This client facing role will involve significant communication with external parties, including prospective clients, and representing our brand. Additionally, the SAD will respond to any client escalations from the operations team and navigate to a resolution.



This role is critical to delivering the high level of service and satisfaction MUFG is known for in the industry.

Deliverables
Manage daily operations to ensure SLAs are met in an effective manner
Perform reviews on setups and credit agreements, or any other deliverables, for the operations team
Manage client relationships and be a point of escalation
Manage ad hoc client requests to ensure completion
Be a leader in efficiency changes, embrace any technology updates and strive for continuous better working practices

Strategic Goals
Champion quality and continuous improvement
Participate in current service development and support new service rollouts
Participate in and manage projects to enhance the overall service offering

Budgeting and Reporting
Support and uphold a culture of control and compliance with company policy

Collaboration
Collaboration with internal operations groups, across multiple departments, to drive results
Management of personnel, including ongoing feedback, performance management, and recruitment

📌 Senior Associate Director, Debt Services Toronto
🏢 MUFG Investor Services
📍 Toronto