Lead end-to-end UX research for MaintainX’s AI-first product, combining qualitative and quantitative methods with a rigorous, user-centered approach. As a Principal Design Researcher, you will understand maintenance technicians, facility managers, and operations teams. Partner with Product Managers, Designers, Engineers, and leadership to translate complex behaviors into actionable product decisions. Use analytics tools and AI tooling to strengthen research workflows.

Key Responsibilities
Scope, plan, recruit, conduct, synthesize, and present research
Translate complex findings into transparent recommendations for product teams
Visit sites and observe maintenance and operations workflows




Champion customer empathy through storytelling and research read-outs
Establish tools, templates, and research operating rhythms

Requirements:
Six or more years of UX research experience
Qualitative and quantitative research methodology expertise
Ability to influence product decisions with synthesized findings
Experience with analytics tools such as Amplitude
Expert spoken and written English proficiency required Shape MaintainX research strategy through AI-enabled workflows, behavioral data, and deep understanding of frontline users.

📌 Principal Ux Researcher Ai Products Toronto
🏢 MaintainX
📍 Toronto