E-Commerce Operations & Customer Support Associate

Job Type: Full-Time

Schedule
Weekdays only (Monday to Friday)
Must be available to work consistently during the week

About the Role

Getoutside is seeking a dependable and detail-oriented E-Commerce Operations & Customer Support Associate to manage our Shopify online sales and customer service during the week. This role is fully in-office and plays an significant part in ensuring smooth order fulfillment, accurate order processing, and excellent customer service.

Key Responsibilities
Process and fulfill Shopify online orders during the week.
Accurately pack and prepare orders for shipment.
Respond to customer inquiries via email, live chat, and phone.
Handle questions related to orders, shipping, returns, and general customer support.
Monitor Shopify for order issues, errors, or potential fraud flags.
Maintain explicit communication with the team to ensure a smooth workflow.
Help resolve order and fulfillment issues in a timely manner.
Provide a positive, effective, and skilled customer experience.

Requirements
Minimum 2 years of customer service experience.




Previous experience using Shopify (required).
Must be available to work weekdays, Monday to Friday.
Strong written and verbal communication skills.
Comfortable handling customer inquiries by phone.
Highly organized with strong attention to detail.
Able to work independently and manage competing priorities.
Must be able to work in-office.

Nice to Have
Experience with e-commerce or retail order fulfillment.
Familiarity with shipping and order management systems.
Experience working with online retail platforms and inventory management.

Why Work at Getoutside
Be part of a growing and supportive retail team.
Gain hands-on experience in e-commerce operations.
Consistent weekday schedule.
Play a direct role in customer satisfaction and the growth of our online business.

How to Apply

Apply through Indeed with your resume. Only shortlisted candidates will be contacted.

Pay: $19.00-$20.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 E Commerce Operations & Customer Support Associate Old Toronto
🏢 Getoutside Shoes
📍 Toronto