Support critical users with advanced troubleshooting and access management as a Senior IT Technician at iA Financial Group in Montreal. This hybrid position combines remote and in office service.

You will provide personalized, confidential technology support to targeted users in strategic environments. The work includes Windows, macOS, iOS, Android, Microsoft 365, Teams and SharePoint. You will help maintain productivity, security and operational continuity while coordinating complex requests.

Key Responsibilities:
Resolve dedicated-line requests with appropriate technical solutions
Support onboarding and effective use of IT tools
Provide remote, in office and event-based technical assistance
Coordinate incident resolution with infrastructure,



security and application teams
Document interventions and provide personalized follow-up

Requirements:
Minimum five years of relevant information technology experience
Advanced Level 2 or Level 3 troubleshooting experience
Experience with access management, IT security and equipment configuration
Advanced French and English communication skills
Valid driver’s licence and access to a vehicle

Bring discreet, proactive technical support and complex problem-solving expertise to iA’s privileged IT access service.

📌 Senior Privileged Access It Technician Montreal
🏢 Industrial Alliance Insurance and Financial Services Inc. -
📍 Montreal