Guide Travel Support Consultants remotely as a Shift Lead using sound judgment, transparent communication, and queue oversight. Work Tuesday through Saturday, 3am to 11am EST.

This off-phone leadership role supports daily Land operations and frontline agents. Provide process guidance, monitor queues, review handovers, and reinforce consistent customer experiences. Two or more years in the travel industry are required, while leadership experience is an asset.

Key Responsibilities:
Guide TSCs through customer issues, escalations, and operational questions
Review SOPs and link resources for process guidance
Monitor queues, service levels, and staffing coverage
Review handovers for accuracy, ownership, and follow-up timing
Lead huddles and reinforce process updates consistently

Requirements:
Two or more years of travel industry experience
One or more years of leadership experience is an asset
Transparent communication and sound judgment
Organization, prioritization, and problem-solving abilities
Experience with Twilio or similar queue monitoring tools

Apply travel operations, queue monitoring, and leadership skills while supporting TSCs across remote Land operations.

📌 Remote Travel Support Shift Lead Montreal (Canada)
🏢 Range Group - Job Postings
📍 Canada