Customer success expertise and Secure Data Exchange knowledge define this fully remote Ontario role with Fortra. Build trusted customer relationships and guide resolutions.

As Customer Advocacy Manager, you manage strategic customers and connect them with internal Secure Data Exchange teams. You support retention, product value, and customer growth through account management, communication, and cross-functional coordination. The role requires familiarity with IT, Managed File Transfer, and cloud technology concepts.

Key Responsibilities:
Build influential relationships with customers and internal teams
Direct daily delivery of Secure Data Exchange services
Identify and mitigate customer retention risks proactively
Coordinate customer needs with Support, Product, Sales,



Development, and Cloud
Own Root Cause Analysis and drive timely outcomes

Requirements:
Three-plus years of relevant customer success experience
Or five-plus years of support experience
Bachelor’s degree in Computer Science or MIS, or equivalent
Experience with Dynamics and Salesforce account management
Solid communication, negotiation, listening, and problem-solving skills

Apply customer advocacy, product knowledge, and communication skills to strengthen Secure Data Exchange customer outcomes at Fortra.

📌 Customer Success Manager Secure Data Exchange Montreal
🏢 Fortra
📍 Montreal