We are seeking a dedicated Senior Service Advisor to join our team at Master Mechanic Barrie East. The ideal candidate will serve as the primary point of contact for customers, ensuring their needs are met while providing exceptional customer service. This role requires strong communication skills, extensive mechanical knowledge, and a strong passion for the automotive industry.

Duties
Greet customers promptly and professionally, establishing a positive rapport.
Assess customer needs and provide accurate information regarding vehicle repairs and services.
Schedule appointments and manage the service department's workflow efficiently.
Present maintenance and products based on customer needs and vehicle condition.
Create work orders, estimates and order relevant parts.
Handle cash transactions accurately and maintain records of all financial transactions.
Collaborate with technicians to ensure timely and effective service delivery.
Follow up with customers post-service to ensure satisfaction and address any concerns.
Maintain an organized workspace and adhere to dealership policies and procedures.

Requirements




Previous experience in an automotive repair shop environment is required.
Extensive mechanical and automotive parts knowledge is required.
Solid customer service skills with a focus on building lasting relationships.
Advanced computer skills, and knowledge auto repair shop software tools.
Experience with cash handling procedures is essential.
Familiarity with automotive repair processes and terminology is required.
Excellent communication skills, both verbal and written, are required.
A proactive attitude with the ability to work in a fast-paced setting.

Join our team as a Service Advisor where your expertise will contribute to providing outstanding service experiences for our customers!

Pay: $24.00-$28.00 per hour

Benefits:
Dental care
Disability insurance
Extended health care
Life insurance
In office parking
Paid time off
Vision care

Application question(s):
Do you have extensive knowledge of automotive parts and repairs?
Do you have previous Service Advisor experience in the automotive industry?

Work Location: In person

📌 Senior Service Advisor Barrie
🏢 Master Mechanic Barrie East
📍 Barrie