Overview
Join our energetic team as a Personal Lines Account Manager, where your enthusiasm and expertise will drive customer satisfaction and business growth. In this role, you will manage a diverse portfolio of personal insurance accounts, providing tailored solutions that meet clients’ unique needs. Your proactive approach and excellent communication skills will help foster long-term relationships, ensuring clients feel valued and confident in their coverage.

Key Responsibilities:
Manage and service a portfolio of personal lines clients
Deliver an end-to-end client experience, acting as the single point of contact for all service and policy needs.
Build and maintain long-term relationships based on trust, reliability, and a commitment to service excellence.
Provide tailored insurance advice and coverage options based on thorough knowledge of underwriting guidelines and carrier appetites.
Identify cross-sell and up-sell opportunities to ensure clients have comprehensive coverage.
Support client retention through proactive policy reviews, renewals, and responsive service.
Collaborate with team members to ensure a cohesive and positive workplace dynamic.

Qualifications:




Minimum 5 years of experience in Personal Lines insurance
In-depth knowledge of the insurance markets, underwriting processes, and carrier appetites.
Proven track record of delivering exceptional customer service and maintaining high client retention.
RIBO license in positive standing.
Strong communication, relationship-building, and organizational skills.
Team-oriented, adaptable, and committed to contributing to a positive team culture.

What’s Offered:
Competitive base salary plus commission structure.
Comprehensive benefits package.
Generous vacation allowance.
Continuing education support and career development opportunities.
Hybrid work arrangement – 3 days per week in office for optimal collaboration and work-life balance.
A supportive and collaborative team environment focused on success and employee well-being.

Pay: $55,000.00-$67,000.00 per year

Benefits:
Dental care
Paid time off
Vision care
Work from home

Experience:
Applied Epic: 1 year (preferred)
Personal Lines Insurance: 5 years (preferred)

Licence/Certification:
RIBO License (required)

Work Location: Hybrid remote in Concord, ON

📌 Personal Lines Account Manager Concord
🏢 ELM Insurance Brokers
📍 Concord