Overview

The Customer Service Representative supports customers by answering questions, explaining options, and helping resolve concerns with clear, courteous communication. This role combines customer service, accurate data entry, and attentive phone etiquette to create a helpful experience and keep information organized.

Responsibilities
Respond to customer inquiries, listen carefully, and provide explicit, accurate information in English.
Enter and update customer details and interaction records, checking information for accuracy.
Identify customer needs, analyze concerns, and guide conversations toward suitable products or services.
Use sales and upselling approaches when appropriate, while keeping recommendations relevant to customer needs.
Your impact: Transparent,



accurate support helps customers move forward and gives colleagues reliable information for follow-up.

Qualifications

Required: Clear communication, patience, basic computer skills, accurate data entry, and professional phone etiquette support effective customer interactions and dependable records. Preferred: Customer service experience, analysis skills, sales or upselling ability, and multilingual or bilingual communication, including Spanish, can help you serve a broader range of customers and contribute to a responsive team.

Pay: $17.60-$31.86 per hour

Expected hours: 40.0 per week

Benefits:
Versatile schedule
Life insurance
Paid time off
RRSP match

Work Location: In person

📌 Customer Service Representative Mississauga (Canada)
🏢 Global Anti-Theft Security Systems
📍 Canada