Job Summary

The individual performing in this role will be responsible for providing Legendary service to agents and insured Customers in a timely and accurate manner. The Collections Associate will process incoming correspondence regarding policy maintenance, acknowledgements and other service requests on paper and electronically.

Key Responsibilities

Written and verbal in French is required
Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests.
Respond to telephone inquiries from insurance brokers, insurance carriers and insured Customers regarding premium finance accounts. Properly document call conversation on each specific accounts.
Contact clients in concerns to arrears and to make suitable repayment options to bring the loan out of delinquency.
Work with our clients and brokers to understand the reason for arrears to understand client’s financial situation to ensure that cure solutions are suitable for the client.
Ensure notes and actions are placed on the

📌 Bilingual Collection Associate Toronto
🏢 Imperial PFS Canada
📍 Toronto