Support Rush Street Interactive employees with Tier 1 helpdesk resolution, password resets, user guidance, and clear technical communication.

This Service Desk Analyst provides first-level support to a diverse population across RSI. You will assess requests, resolve computer system issues, explain technical concepts to non-technical users, and encourage IT and InfoSec policy adherence. Customer service orientation and ownership are central to effective support.

Key Responsibilities:

- Assess end-user problems and deliver timely technical solutions
- Reset passwords and resolve Tier 1 helpdesk issues
- Train users on applications, functionality, and best practices
- Advise users on preventing recurring technical issues




- Monitor performance and identify potential system issues

Requirements:

- Customer service, helpdesk, or similar IT support experience
- Excellent communication and interpersonal skills
- Ability to explain technical concepts to non-technical users
- Solid problem-solving skills under pressure
- Very good English and effective written communication

Bring service orientation, decisive troubleshooting, and user education skills to Rush Street Interactive’s first-contact IT support function.

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📌 Tier 1 Helpdesk Support Analyst (Toronto)
🏢 Rush Street Interactive
📍 Toronto