Coordinate industrial equipment service with solid scheduling and client communication skills at Sansom Equipment in a full-time position.
The Service Writer serves as a primary client contact for service inquiries, updates, and resolutions. This role coordinates technician appointments, supports dispatch, and works with parts, sales, and service teams. Accurate records and administrative support help maintain effective service operations.
Key Responsibilities:
Coordinate client service requests and technician appointments
Communicate service updates and resolutions with clients
Support technician dispatch with job information and resources
Coordinate parts availability and order supplies
Maintain service records and generate performance reports
Requirements:
High school diploma or equivalent required
Customer service, dispatching, or related experience preferred
Solid communication and interpersonal skills
Microsoft Office and scheduling software proficiency
Organizational, time management, and problem-solving abilities
Use scheduling, documentation, and communication skills to support industrial equipment service delivery at Sansom Equipment.