Deliver exceptional bilingual customer service as a first point of contact at Ottawa International Airport. Support passengers through terminal processes with safety awareness.

A.S.P. Incorporated is seeking Bilingual Customer Support Representatives for airport passenger assistance. This customer-facing work includes greeting travelers, determining eligibility, managing queues, and coordinating access to controlled and restricted areas. Representatives also help passengers use kiosks and automated systems.

Key Responsibilities:

- Provide exceptional assistance and direction to all passengers
- Determine eligibility and stream passengers into appropriate queues
- Monitor Primary Inspection Lane flows and congestion points




- Notify Shift Supervisors about capacity or flow concerns
- Establish relationships with terminal service providers

Requirements:

- Minimum one year of verifiable relevant experience
- Excellent written and verbal communication skills
- Solid active listening and attention to detail
- Ability to stand and walk long distances
- Willingness to complete required company training

Bring bilingual communication, attentive passenger support, and queue management skills to A.S.P. Incorporated’s Ottawa airport services team.

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📌 Bilingual Airport Customer Service Representative (Ottawa)
🏢 ASP
📍 Ottawa