Elevate cloud contact center solutions as a CCaaS Solution Architect at Accenture. Focus on Amazon Connect while driving innovation and customer-centric strategies in a energetic workplace. In this senior role, you'll lead the delivery of complex CCaaS solutions aligned with our clients' objectives. Your expertise will directly impact transformation strategies by leveraging emerging technologies and market insights. As an integral part of our team, you'll engage with stakeholders to ensure effective communication of goals and outcomes. Key Responsibilities:
Drive CCaaS transformation using Amazon Connect
Lead platform migration strategies and execution
Manage client relationships to uncover project opportunities
Develop omnichannel customer experiences across platforms
Oversee project teams and ensure successful delivery

Requirements:
7+ years in CCaaS solutions, especially Amazon Connect
Hands-on experience with AWS cloud services
Solid background in AI/ML solution design
Proven ability to manage project teams and stakeholders
Excellent communication skills for global interactions

Bring your expertise in CCaaS and cloud solutions to impact client success at Accenture. #J-18808-Ljbffr

📌 Ccaas Architect Toronto
🏢 Accenture
📍 Toronto