Our client is seeking a Bilingual (French & English) Customer Service Advisor to join their team. The ideal candidate will be responsible for providing exceptional customer service and support to field service technicians.
Service & Dispatch: Coordinate with service technicians and contractors across in various canadian cities.
Provide customer service in French and English, dispatch, and support to field service technicians in a fast- paced environment.
Possess solid organizational, multitasking, and communication skills
Respond to customer inquiries from high-profile commercial and residential clients by phone and email in an efficient manner.
Ensure prompt customer requests are completed within a timely manner and exceptional service is provided.
Contact technicians to determine the best person for each job

Investigate and address customer concerns promptly
Responsible for processing invoices and billing




Maintain a high level of professionalism and customer satisfaction in French/English
Use CRM systems for logging calls, managing portals, and handling corporate client communication
Ensure contractor paperwork is up to date, such as WSIB and insurance
On-Call Weekends: Participate in on-call rotations as required
Ideal candidate must be able to articulate ideas clearly in a verbal and written manner
Strong Microsoft Office skills
5+ years of experience in a customer service environment, exceptional organizational and multitasking abilities.
Strong attention to detail and planning skills, a definite asset

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Advantages:
Casual dress
Dental care
Extended health care
In office parking
Vision care

Work Location: In person

📌 Bilingual Customer Service Advisor Port Coquitlam
🏢 Autotrans Career Group
📍 Port Coquitlam