Build trusted financial-services relationships as Broadridge’s Bilingual Client Services Lead in Toronto, using French, English, and analytical problem-solving skills.

This hybrid leadership role connects Broadridge with large bank and brokerage clients in Toronto and Montreal. You will understand business needs, coordinate issue resolution, and support product adoption, implementations, and ongoing service improvement. At least five years of bilingual customer-facing experience is required.

Key Responsibilities:
Serve as primary contact for large financial-services clients
Conduct business reviews and align goals, strategies, and measures
Coordinate inquiries, incidents, releases, and implementation changes
Demonstrate tools and offerings to increase feature adoption




Analyze product usage data and share actionable insights

Requirements:
Five years of bilingual French and English customer-service experience
Experience building trusted client relationships and business partnerships
Financial-services technology and product experience
Understanding of Canadian taxation and various tax slips
Canadian Securities Course and Bachelor’s degree or equivalent

Apply client relationship, bilingual communication, and analytical skills to support Broadridge clients, product adoption, and service improvement.

📌 Bilingual Client Services Lead Toronto
🏢 Broadridge Financial Solutions
📍 Toronto