Maximize value for top-tier clients as AgentSync's Strategic Customer Success Manager. Drive measurable outcomes and nurture relationships with strategic accounts across the insurance industry. As part of the Customer Success team, you will oversee approximately 30 significant accounts, ensuring alignment with customer goals. This role demands expertise in fostering executive relationships, navigating high-stakes discussions, and managing complex dynamics. You will take ownership of the entire customer lifecycle, utilizing a proactive mindset to influence teams and deliver exceptional service. Key Responsibilities:
Own the customer lifecycle for 30 strategic accounts
Cultivate relationships with decision-makers from end-users to C-suite




Conduct quarterly business reviews linking product use to impact
Manage escalations independently, reducing risks
Drive internal accountability across teams for commitments

Requirements:
10+ years in B2B SaaS Customer Success
Experience managing enterprise accounts
Ability to lead executive-level conversations
Solid problem-solving and communication skills
Familiarity with AI tools for efficiency improvement

Elevate your career by making a significant impact on AgentSync's high-value customers. #J-18808-Ljbffr

📌 Strategic Customer Success Manager At Agentsync Quinte West (Canada)
🏢 AgentSync
📍 Canada