Support DES customers through Level 1 troubleshooting while applying electrical knowledge in a hybrid position based in Richmond or Langley, BC. Handle technical inquiries across energy storage applications.

As a Junior Technical Support Representative, you will create and triage HubSpot tickets for customers, installers, distributors, and Authorized Service Providers. You will assess products, applications, symptoms, and safety concerns before guiding documented troubleshooting. The position develops toward Level 2 case resolution as product knowledge and troubleshooting skills grow.

Key Responsibilities:
Create HubSpot tickets and assign correct support categories
Guide troubleshooting for installation, configuration, communication, and alarm issues
Collect photos, serial numbers, readings, and system logs
Document interactions,



steps, resolutions, and escalation summaries
Escalate unresolved, unsafe, firmware, or persistent issues

Requirements:
Customer-facing experience with explicit communication abilities
Solid electrical inclination and willingness to learn
Basic understanding of voltage, current, series, and parallel configurations
Ability to distinguish L1 issues from L2 cases
Microsoft Office experience with technical explanation skills

Build Level 1 expertise across DES lithium energy storage products through customer communication, electrical troubleshooting, and disciplined ticket documentation.

📌 Junior Technical Support Representative Vancouver
🏢 SOLV4EX Group
📍 Vancouver