### Who you are
- No previous experience in the climate space? Don't worry, we are happy to help you grow into a climate expert at Root
- Native-level Slovenian (written and spoken) — this is a hard requirement
- Professional proficiency in English, our internal working language. German skills beneficial
- Experience in Customer Success, Account Management, or Customer-Facing Operations, ideally in a B2B SaaS environment
- Comfortable with virtual training delivery (webinars, workshops, screen-sharing sessions)
- Self-organized, reliable, and able to work independently with minimal supervision
- Bonus: familiarity with sustainability, carbon accounting, or agricultural supply chains or experience with data collection platforms or survey/assessment tools
- You don't feel like you fulfill all the criteria? We get it: confidence can sometimes hold us back from applying for a job. But guess what? There is no such thing as a 'perfect' candidate. The only thing you need to ensure along the recruiting process and beyond is that the problem that we are solving with Root is one you cannot wait to get out of bed for on Monday morning ? ### What the job involves
- This is not a full
- or part-time position
- We're looking for a freelancer to support our Slovenian-speaking customers on a project basis
- After an initial onboarding phase, you will take on assignments as needed, primarily running virtual trainings and supporting customers through key phases of our platform
- Expect low and irregular hours — this role suits someone who has other engagements and is looking for flexible, project-based work in the sustainability space




- Running virtual trainings with Slovenian-speaking customers, guiding them through the Root Platform (onboarding, data collection workflows, reporting features)
- Supporting customer projects during active data collection phases — answering questions, ensuring data quality, and driving completion
- Acting as a trusted point of contact for Slovenian-speaking users (primarily agricultural stakeholders), helping them navigate the platform and understand its value
- Flagging risks and opportunities to the internal Customer Success team, including churn signals, product feedback, and user engagement patterns
- Our ambition is to offer you an end-to-end experience that is fast and uncomplicated
- we aim to keep the end-to-end process to 10 working days. We send you prep material for each step and maximise transparency at every step ### The application process
- Our ambition is to offer you an end-to-end experience that is quick and uncomplicated
- we aim to keep the end-to-end process to 10 working days
- We send you prep material for each step and maximise transparency at every step ### Benefits
- ? Financial and administrative support with your move to Berlin
- ?️ Minimum of 25 days of vacation days per year. Yes, minimum
- ? Individualised learning budget to get 3x the horse power
- ? Participation in a unique climate-tech and food-tech community
- ? A mobility subscription that reduces or offsets your emissions from commuting
- ? A Spotify subscription so you can do your most productive work
- ?️ A fitness subscription so you can clear your head in your time out of the office
- ? Probably the coolest startup merch in the world

📌 Freelance Customer Success Manager (Canada)
🏢 Root Global
📍 Canada