KMTS Service Opportunity MUST SUBMIT A COVER LETTER WITH RESUME Assignment Title: Assistant Manager Term: Full time: 40 hours a week, schedule Tuesday-Saturday (with some flexibility possible)

Location:
Winnipeg MB Start Date: As soon as possible ____________________________________________________________________________________________ All KMTS workers are encouraged to exhibit a commitment to a personal Christian faith. KMTS is an equal opportunity employer, committed to employment equity. KMTS values diversity and invites all qualified candidates to apply. This position offers full benefits through Cooperators. We are looking for a highly motivated leader that brings an upbeat, positive and friendly vibe to the workplace. Synopsis: The Assistant Manager partners with the Chief Operating Officer as part of the shop’s Management Team, directly supervising staff and supporting the effective day-to-day operation of the thrift shop. The role oversees the flow of donated goods from receiving through retail sales, with a focus on staff leadership, effective operations, customer service, and achievement of production and sales goals. Working alongside staff and volunteers, the Assistant Manager provides coaching, training and hands-on operational support to foster a welcoming, customer-centred shop environment. The Kildonan MCC Thrift Shop is actively engaged in receiving and selling used clothing, furniture, small appliances, housewares, books, toys, jewelry and collectibles with all proceeds designated to support the local community and the relief and development work of Mennonite Central Committee. This assignment involves sorting donated product in accordance with Health Canada and KMTS policies, all in a manner that is efficient and fostering Christian respect for customers, staff and volunteers. This position reports to the Chief Operating Officer.

Qualifications:

- Minimum High School Diploma, undergraduate degree preferred.
- 3 to 5 years working in a retail setting
- 3-5 years supervisory or managers experience
- Strong understanding of the different demographics and generations of volunteers.
- Physically fit and able to work on one’s feet for extended periods of time.
- Ability to lift heavy objects (up to 50 lbs).
- Ability to communicate fluently in English.




- Highly organized and able to maintain a structured and organized workplace.
- Ability to stay calm under pressure and manage continual incoming workload.
- Self-motivated, able to work independently and willing to take initiative, while at the same time responding to the direction of Management.
- Strong interpersonal skills, willing and able to work and relate with a variety of people; friendly, outgoing and appreciative of both volunteers and customers.
- Ability to practice flexibility and work collaboratively as a team.
- Satisfactory criminal record clearance.
- Heart for social justice, peacemaking and global understanding. Duties:
- Lead day-to-day shop operations, ensuring effective opening, closing, cash-handling and other operational processes.
- Oversee the movement of donated goods from receiving through sorting, pricing, merchandising and retail sale, ensuring safe and efficient product flow and achievement of established production and sales goals.
- Work collaboratively with staff and volunteers to manage donation volumes, determine product acceptance and improve workroom and retail-floor efficiency.
- Oversee point-of-sale, product-tagging and cash-terminal processes, ensuring operational issues are appropriately addressed and documented.
- Partner with the COO to develop and monitor shop budgets and key performance indicators, including revenue, expenditures, trends and sales growth.
- Cashier staffing and monitoring.
- Ensure cashier staff levels are appropriate to maintain minimum customer wait times.
- Conduct daily briefing sessions before business start for the cashiers to advise them of any operational changes, sales and customer service matters. This time should also be used to do some customer service training/reminders and connect with staff and setting the tone for a positive day.
- Develop, maintain and encourage health and safety practices ensuring that both the volunteers and customers are not at risk.




- Hazardous tools and equipment are removed from service and repaired or replaced if needed.
- Workplace hazards are identified and resolved.
- Be fully knowledgeable with Health Canada Consumer Safety requirements for selling second-hand products in Canada as well as items identified on the MCC Thrift Shop Network do not sell list.
- Weekly checks of retail floor for items that do not comply with Health Canada regulations.
- Complete daily bank deposits.
- Customer Service. Handle all customer inquiries, complaints and request for information in a professional and courteous manner.
- Ensure sales information is posted in a timely manner and effectively presented and visible to customers.
- Post and maintain all store policies in the front store entrance and in other appropriate locations.
- Encourage cashiers to make eye contact and engage customers when they encounter them.
- Become knowledgeable with all products, product locations and business procedures.
- Become knowledgeable with pricing methodology, price book guidelines, pricing authorities to be able to monitor pricing irregularities and customer initiated price changes.
- Be proficient in using MS Word, Excel.
- Creating store posters.
- Creating quarterly reports for board meetings.
- Inputting Excel data for daily sales reports.
- Abide by WHIMIS standards within all job responsibilities.
- Articulate the mission/purpose of KMTS to customers/donors, as required.
- Maintain a high level of integrity, reflecting Christian respect to those we serve, including the staff, volunteers and customers.
- Participate in planned KMTS trainings, as required.
- Attend staff meetings.
- Perform other duties, as required. The position requires working in a comfortable but fast-paced retail shop / shipping & receiving environment and requires spending a significant portion of time on one's feet. MUST SUBMIT A COVER LETTER WITH RESUME

Job Type
Full-time Pay: $24.00-$27.00 per hour Expected hours: 40.0 per week

Benefits:
- Casual dress
- Dental care
- Extended health care
- Paid time off
- Store discount
- Vision care

Experience:
- Management: 3 years (preferred) Language:
- English (preferred) Work

Location:
In person

📌 Retail Assistant Manager (Winnipeg)
🏢 Kildonan MCC Thrift Shop
📍 Winnipeg