Lead major incident restoration for DXC in office in Quebec, using ITIL expertise and decisive communication across global support teams.

As a Major Incident Manager, you will coordinate service restoration for Pratt’s DT environment through the Global Command Center. The role requires ITSM proficiency, technical analysis, structured communication, and disciplined follow-up. You will engage technical teams and service providers while supporting operations across more than 160 locations worldwide.

Key Responsibilities:
Acknowledge escalated incident tickets from the Command Center
Lead incident bridges and coordinate technical action owners
Send standard communications every 30 minutes
Document timelines, decisions, impacts, and corrective actions
Support AAR/RCA reviews and process improvements

Requirements:
Minimum five years in a similar role
ITIL Foundation certification and robust ITSM process knowledge
Five years supporting diverse infrastructure technologies
Technical analysis and problem-solving skills
Availability to work different shifts in office

Apply major incident leadership, ITIL processes, and service restoration expertise to DXC’s Quebec-based Global Command Center.

📌 Major Incident Manager Quebec Quebec City
🏢 DXC Technology Morocco
📍 Quebec City