Technical customer service and issue resolution define this Account Service Manager role at Geek+, supporting customers through phone, email, and chat.

As Account Service Manager, you will respond to service inquiries, troubleshoot basic technical issues, and manage customer escalations. The position coordinates project requests, service tickets, technical teams, and customer communications. You will also support reporting, reviews, documentation, and service processes across accounts.

Key Responsibilities:
Respond to customer inquiries with accurate service information
Manage S1 and S2 escalations and complaints
Track tickets, issues, deliverables, and customer follow-ups
Coordinate spare parts and project service requests
Escalate complex problems to technical teams

Requirements:
Minimum two years of customer service experience
Technical, engineering, software, or automation experience preferred
Robust communication and interpersonal skills
Ability to diagnose basic technical issues
Bilingual Chinese and English communication

Support Geek+ customers through technical service coordination, ticket management, escalation handling, and transparent bilingual communication.

📌 Technical Customer Service Manager Toronto (Canada)
🏢 Geek+
📍 Canada