Own Level 2 troubleshooting for Netdigix Systems across Vancouver and the Lower Mainland, supporting Windows Server, Microsoft 365, and networking. Work directly with clients in managed services.

As an MSP Level 2 Technical Specialist, you will resolve service requests independently while learning client settings. The work includes Active Directory, virtualization, firewalls, VPNs, endpoint issues, and Microsoft 365 administration. You will also guide Level 1 technicians and complete routine infrastructure work with senior direction.

Key Responsibilities:
Own, investigate, resolve, document, and elevate Level 2 tickets
Troubleshoot Windows Server, Microsoft 365, networking, and endpoints
Review ticket history and documentation before escalating issues




Guide Level 1 technicians on escalated requests
Complete directed migrations, firewall work, VLANs, and administration

Requirements:
Three to five years technical support or systems administration experience
Required experience working in an MSP
Robust troubleshooting, ownership, organization, and willingness to learn
Valid driver's licence and reliable vehicle for onsite visits
Availability for an on-call rotation

Apply your MSP experience, technical troubleshooting, and client communication skills to dependable Level 2 service delivery at Netdigix Systems.

📌 Msp Level 2 Technical Specialist Burnaby
🏢 Netdigix Systems
📍 Burnaby