Technical support expertise meets hybrid or remote flexibility at MSP Corp, resolving complex issues across workstations, networks, and security systems.

As a Senior Support Specialist, you will provide expert assistance, coordinate service delivery, and guide issue resolution. The work includes Windows, Office 365, network hardware, server platforms, and identity management. You will also support customer satisfaction through explicit communication and effective service coordination.

Key Responsibilities:
Resolve routine and complex technical support issues
Troubleshoot workstations, applications, networks, and security solutions
Coordinate onsite service delivery and team priorities




Validate customer-reported fixes against service level agreements
Mentor junior staff and support specialists

Requirements:
Information technology diploma or degree, or equivalent experience
Solid knowledge of Windows and network operating systems
Hands-on hardware troubleshooting experience
Solid written, oral, analytical, and problem-solving abilities
Microsoft, VMWare, or CompTIA certifications are assets

Apply your Windows, networking, hardware, and security troubleshooting skills as a senior technical support specialist at MSP Corp.

📌 Senior Technical Support Specialist Ottawa
🏢 MSP
📍 Ottawa